(4:32:58 PM) Michael Wa: Hello, welcome to HostGator Live Chat.
(4:32:59 PM) Michael Wa: How may I assist you today?
(4:33:11 PM) Chad: Quick question (I hope) – I have a client with a dedicated server hosting account – he sold the site that was the primary reason for the DS – now he’s left with the server and a handful of sites that just don’t need that much muscle.
(4:33:55 PM) Chad: How difficult is it to downgrade to a shared server plan?
(4:34:07 PM) Chad: Bearing in mind – WordPress and Coppermine Gallery installations and suchlike; databases that’d have to be transferred. I’ve had terrible luck with HG in the past with that sort of thing.
(4:34:48 PM) Michael Wa: Well you would have to order the hosting account new, then unfortunately we cannot assist with downgrades so you would have to transfer things like that yourself.
(4:35:00 PM) Chad: So HG offers no help on this?
(4:37:05 PM) Michael Wa: Unfortunateyl not with downgrades no.
(4:37:55 PM) Chad: So what’s my incentive to stay with HostGator, if you don’t mind me asking? It’d be no more difficult to move to a different provider under these circumstances.
(4:40:19 PM) Michael Wa: Well we just don’t assist with downgrades that is just a policy I do apologize for that. I would like to think that your incentive is our great service and 24/7 support.

Yeah, Michael. Let me know how that works out for you.